• Products can be returned within 30 days after the order has been received from us.
• Products must be in original condition and cannot be used. Please try shoes on a clean, carpeted area.
• All returns must include the original box in its original condition.
Contact us at hello@williamstrouch.com
Our privacy policy is based on the European Union regulation General Data Protection Regulation (GDPR) (EU) 2016/679. Detailed information about GDPR is found on their official website: https://ec.europa.eu/info/law/law-topic/data-protection_en
William Strouch AB
116 20 STOCKHOLM
SWEDEN
Company register: Bolagsverket/Swedish Company Registration Office
Org.nr. 559044-5655
Which data we store and how we use it
William Strouch AB collects customer user data in order to deliver a seamless and safe service for customers. We collect data for the following reasons:
To be able to complete purchases
Through contact with our customer care team
Through our Loyalty Programs & newsletters
Through web analytics for a user friendly experience
This data may include your name, delivery and billing address, email address, contact numbers and specific purchase details. Please see attachment 1 for detailed information about the information gathered.
In addition to data collection, we automatically receive your IP address when you browse our website, in order to transfer information that helps us learn about your browser and operating system. This is not connected to any personal information.
Who can access your data?
Your data may be shared within William Strouch AB. We will never pass on, sell or swap your data for any purpose to third parties outside William Strouch AB.
On what basis are we storing your personal data?
The European union has set up a number of lawful basises for storing customer data, such as legal basis and consent. Please see attachment 1 for a specification of which lawful basis we have for each type of activity related to your communication with us.
How do we get your consent to use and store your personal data?
The information collected when placing an order is based on legal requirements.
When you provide your personal information by signing up for our newsletters or contacting our customer care team, we imply that you give consent for collecting and using this data for that specific reason only.
Your right to withdraw your consent
You have the right to withdraw your consent of any personal data processed by William Strouch AB at any time apart from the following situations:
Security
In order to protect your personal information, we take reasonable precautions and follow industry practices to make sure that your information is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
Personal data is not transferred to third parties apart from:
Authorities on statutory grounds. We are required to pass on your personal information to third parties when applicable law requires so. For example, sending information to authorities for the sole purpose of tracking criminal activities and/or protecting public security.
Authorized partners that needs specific information in order to complete your purchase. We transfer data to the following partners:
Logistic partners for delivery
Payment partners for payment
IT-partners, whom we need to run our services, such as hosting partners and customer service softwares
Cookies
We use cookies when you visit our site. There are four main types of cookies – how and why we use them is listed below:
By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Further information about cookies can be found at
https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/ .
*Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site, and the complete William Strouch user experience that we pride ourselves on providing our customers.
Changes of our privacy policy
Any changes to our privacy policy in the future will be published on this page. More urgent changes to this privacy policy may be announced by email.
Attachment 1
Below is a specification of the reasons for us to store customer data.
A. Completing a purchase | |
Purpose of data collection | Types of personal data |
|
|
Lawful Basis: Contractual Necessity | |
Period of storage: 7 years |
B. Handling of customer support tickets | |
Purpose of data collection | Types of personal data |
|
|
| |
Period of storage: 7 years after last connection |
C. Loyalty Programs & newsletter | |
Purpose of data collection | Types of personal data |
|
|
Lawful Basis: Legitimate interests | |
Period of storage: 5 years after inactivity |
D. Web Analytics | |
Purpose of data collection | Types of personal data |
|
|
Lawful Basis: Legitimate interests | |
Period of storage: 5 years after inactivity |