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Return Policy
• Products can be returned within 30 days after the order has been received from us.
• Products must be in original condition and cannot be used. Please try shoes on a clean, carpeted area.
• All returns must include the original box in its original condition.
Contact us
Contact us at hello@williamstrouch.com
FAQs
Orders normally take 2-6 working days to arrive. Orders are delivered
during office hours (8am-5pm) Monday to Friday, not on public holidays.
Can I change/cancel an order?
Your order normally dispatches the same day or latest by the next working
day. If we haven't yet dispatched your order, you are welcome to
contact us and cancel your order.
Which payment options do you provide?
We accept Visa, Mastercard, Diners, American Express and Paypal for all
our markets.
Why have I not received an order confirmation?
Always be sure that your email address is correct as an incorrect email
address is the only reason for not receiving an order confirmation
Can I return an item?
Yes, as a customer you always have 30 days to return. We do follow the
distance selling regulations.
Where is my order?
Look in your delivery email, please check your tracking number and follow
your package
What countries do you ship to?
We deliver to most of the countries. If you cannot find your home country
in the drop down at the checkout, please contact customer service
and we will try to find a solution for you.
I need to change something on my order. How can I do that?
If you need to change or cancel your order, please contact us immediately.
We generally process orders within the same day or the next working
day, and once our warehouse has processed your order, we will be
unable to make any changes.
Privacy and cookie policy
Our privacy policy is based on the European Union regulation General Data Protection Regulation (GDPR) (EU) 2016/679. Detailed information about GDPR is found on their official website: https://ec.europa.eu/info/law/law-topic/data-protection_en
William Strouch AB
116 20 STOCKHOLM
SWEDEN
Company register: Bolagsverket/Swedish Company Registration Office
Org.nr. 559044-5655
Which data we store and how we use it
William Strouch AB collects customer user data in order to deliver a seamless and safe service for customers. We collect data for the following reasons:
To be able to complete purchases
Through contact with our customer care team
Through our Loyalty Programs & newsletters
Through web analytics for a user friendly experience
This data may include your name, delivery and billing address, email address, contact numbers and specific purchase details. Please see attachment 1 for detailed information about the information gathered.
In addition to data collection, we automatically receive your IP address when you browse our website, in order to transfer information that helps us learn about your browser and operating system. This is not connected to any personal information.
Who can access your data?
Your data may be shared within William Strouch AB. We will never pass on, sell or swap your data for any purpose to third parties outside William Strouch AB.
On what basis are we storing your personal data?
The European union has set up a number of lawful basises for storing customer data, such as legal basis and consent. Please see attachment 1 for a specification of which lawful basis we have for each type of activity related to your communication with us.
How do we get your consent to use and store your personal data?
The information collected when placing an order is based on legal requirements.
When you provide your personal information by signing up for our newsletters or contacting our customer care team, we imply that you give consent for collecting and using this data for that specific reason only.
Your right to withdraw your consent
You have the right to withdraw your consent of any personal data processed by William Strouch AB at any time apart from the following situations:
- You have an ongoing issue with Customer Care
- You have placed an order which has not yet been processed and shipped
- For all purchases made, we will keep your personal data in connection to your transaction for bookkeeping purposes.
Security
In order to protect your personal information, we take reasonable precautions and follow industry practices to make sure that your information is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
Personal data is not transferred to third parties apart from:
Authorities on statutory grounds. We are required to pass on your personal information to third parties when applicable law requires so. For example, sending information to authorities for the sole purpose of tracking criminal activities and/or protecting public security.
Authorized partners that needs specific information in order to complete your purchase. We transfer data to the following partners:
Logistic partners for delivery
Payment partners for payment
IT-partners, whom we need to run our services, such as hosting partners and customer service softwares
Cookies
We use cookies when you visit our site. There are four main types of cookies – how and why we use them is listed below:
- Site functionality cookies – these cookies allow you to navigate the site and use our features, such as “Add to Bag”.
- Site analytics cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience.
- Customer preference cookies – when you are browsing or shopping on William Strouch, these cookies will remember your preferences (like your language or location), so we can make your shopping experience as seamless as possible, and more personal to you.
- Targeting or advertising cookies – these cookies are used to deliver ads relevant to you online and on your social media channels. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns
By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Further information about cookies can be found at
https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/ .
*Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site, and the complete William Strouch user experience that we pride ourselves on providing our customers.
Changes of our privacy policy
Any changes to our privacy policy in the future will be published on this page. More urgent changes to this privacy policy may be announced by email.
Attachment 1
Below is a specification of the reasons for us to store customer data.
A. Completing a purchase | |
Purpose of data collection | Types of personal data |
|
|
Lawful Basis: Contractual Necessity | |
Period of storage: 7 years | |
B. Handling of customer support tickets | |
Purpose of data collection | Types of personal data |
|
|
| |
Period of storage: 7 years after last connection | |
C. Loyalty Programs & newsletter | |
Purpose of data collection | Types of personal data |
|
|
Lawful Basis: Legitimate interests | |
Period of storage: 5 years after inactivity | |
D. Web Analytics | |
Purpose of data collection | Types of personal data |
|
|
Lawful Basis: Legitimate interests | |
Period of storage: 5 years after inactivity | |