How long does delivery take?
Orders normally take 2-5 working days to arrive. Orders are delivered during office hours (8am-5pm) Monday to Friday.
Where is my order?
Look in your delivery email, please check your tracking number and follow your package. Please check spam folder in your inbox if you can not find it.
Can I return an item?
Yes, as a customer you always have 30 days to return. We do follow thedistance selling regulations.You should enclose the original packaging and the cover cannot be used when returned.
Can I change/cancel an order?
Your order normally dispatches the same day or latest by the next working day. If we haven't yet dispatched your order, you are welcome to contact us and cancel your order.
What countries do you ship to?
We deliver to most of the countries. If you cannot find your home country in the drop down at the checkout, please contact customer service and we will try to find a solution for you.
I need to change something on my order. How can I do that?
If you need to change or cancel your order, please contact us immediately. We generally process orders within the same day or the next working day.
What is William Strouch's sustainability mission?
Our long-term goal is for sustainability to be integrated into every aspect of the brand and day-to-day business. In every part of our production process.
Together with eComID we also work on our shipping process. Where our goal is to integrate sustainability in our shipping and return process.